Evolution and excellence: The standardization journey of BENU Pharmacies in Serbia

46th International Congress for the History of Pharmacy (2024) (str. 129-136)

 

AUTOR / AUTHOR(S): Dragana Jocić , Svetlana Vuksanović Pintar, Maja Pavlović, Andrijana Milošević Georgiev , Dušanka Krajnović

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DOI: 10.46793/ISHP46.129J

SAŽETAK / ABSTRACT:

KLJUČNE REČI / KEYWORDS:

PROJEKAT/ ACKNOWLEDGEMENT:

The research was supported by the Ministry of Science, Technological Development and Innovation, Republic of Serbia, through a Grant Agreement with the University of Belgrade ‒ Faculty of Pharmacy No: 451-03-47/2024-01/ 200161.

LITERATURA / REFERENCES:

  1. BENU Pharmacies. (2004 – 2024). Standardization Initiatives and Guidelines. Internal Company Documentation.

  2. BENU Pharmacies (2014). Service Quality Map. Internal Company Documentation.

  3. BENU Pharmacies (2015). Key Performance Indicators (KPIs). Internal Company Documentation.

  4. PHOENIX Group. PHOENIX in Europe. Available at: https://www.phoenixgroup.eu/en/phoenix-in-europe/across-europe.