37. savetovanje CIGRE Srbija (2025) SIGURNOST, STABILNOST, POUZDANOST I RESILIENCE ELEKTROENERGETSKOG SISTEMA MULTISEKTORSKO POVEZIVANJE U ENERGETICI I PRIVREDI – D2-10
AUTOR(I) / AUTHOR(S): Milkica Petrović Rikić, Dragan Rikić, Tihomir Dabović, Željko Marković, Gordana Đerić
DOI: 10.46793/CIGRE37.D2.10
SAŽETAK / ABSTRACT:
Data protection is implemented in an obligatory legal manner, it is regulated by contract. An analysis of different types of contracts in the IT industry, their legal regulations, key provisions, and method of application was performed. The contract defining the type and level of service between the service provider and the client is the SLA. Service Level Agreement – the level of service, which ensures that the customer will have the possibility of maintaining the system, as well as the possibility of additional upgrading of the already existing system while defining the time period of validity of this contract, the number of working hours, the price per working hour, priority and speed of response and everything that belongs to the service level, as well as the price of technical support, subsequent training, programming, or design. In order to ensure the fulfillment of this contract, there is an agreement on the operational level within the organization, where the internal assurance of the fulfillment of the supplier’s services is carried out, for example the service desk. These agreements are included in the OLA, and if they must be concluded with the supplier, then they are included in the basic contract. A confidentiality agreement – NDA – non discloser agreement is concluded between the information provider who wants to disclose his confidential information to the other party and the recipient of the information, with the aim that this information is not available to third parties, otherwise the second part of the legal norm follows. Here it is defined which information is confidential, and what are the obligations of the recipient of the information regarding confidentiality, how long he is obliged to keep the information confidential, and what are the sanctions if there is a breach of contract. EULA – end user license agreement is a memorandum of agreement between the producer and the user of the software, which includes the user license and determines the limits of freedom guaranteed by the owner. The agreement gives the user the right to use the software application in a certain way, and is designed to apply certain restrictions. It is predicted that in the near future, smart contracts will take over and facilitate many aspects of business, mainly due to the fact that they eliminate the need for manual drafting and execution of contracts, and the participation of third parties in the entire process.
KLJUČNE REČI / KEYWORDS:
OLA, SLA, SMART CONTRACT, NDA, EULA
PROJEKAT / ACKNOWLEDGEMENT:
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