Digital Mobility Platforms for Sustainable Mobility: A Scoping Study of User-Oriented Design Characteristics

AUTOR(I) / AUTHOR(S): Anika Predan , Irena Lovrenčič Držanič , Laura Horvat  and Ines Kožuh

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DOI: https://doi.org/10.46793/TIE26.247P

SAŽETAK /ABSTRACT:

Digital mobility platforms and the concept of Mobility as a Service (MaaS) are increasingly recognised as key enablers of sustainable transport systems. However, existing solutions remain highly heterogeneous, and there is limited structured insight into how these platforms are designed from a user perspective. This paper presents a scoping study that systematically maps digital mobility platforms related to sustainable mobility and analyses their key design characteristics. The platforms are examined across four analytical dimensions: platform functionalities, content and information architecture, user experience and user interface design (UX/UI), and motivational and reward mechanisms. A predefined analytical framework is used to support comparative and descriptive analysis. The results indicate recurring patterns in core functionalities and information structures, alongside considerable variation in UX/UI quality and in the implementation of motivational mechanisms supporting sustainable travel behaviour. The analysis also identifies gaps between technically available features and user-oriented design practices. The paper concludes that for the development of effective digital mobility platforms, it is crucial to integrate user experience principles, clear information design, and well-aligned motivation mechanisms. The findings provide a structured evidence base to support further research within the ADCCAM2ZERO project.

KLJUČNE REČI / KEYWORDS: 

Mobility as a Service; Digital mobility platforms; User experience; Scoping study

 PROJEKAT / ACKNOWLEDGEMENT:

This work was supported by the project ADCCAM2ZERO (Adopting CCAM 2ZERO through ADRION Programmed Partnerships) under the Interreg IPA ADRION programme, contract number IPA-ADRION00215. The work was also supported by the Slovenian Research and Innovation Agency through the Research Programme Internet Research (Grant No. P5-0399).

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