The Analysis of IT Competences in the Hospitality Related Study Programs in the Republic of Serbia

10th International Scientific Conference Technics, Informatics and Education – TIE 2024, str. 409-416

АУТОР(И) / AUTHOR(S): Dušan Garabinović , Miloš Papić , Ivona Radojević Aleksić

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DOI: 10.46793/TIE24.409G

САЖЕТАК /ABSTRACT:

Following the trends of modern tourism development and the expansion and adoption of new technologies, the hospitality industry is constantly improving its service, which is most commonly based on information technologies. The stated situation is noticeable in the two main segments of the hospitality industry – the hotel and restaurant industry and in most activities carried out before, during, and after the guest’s stay. Depending on the tasks performed, human resources in the hospitality industry must have adequate competencies to use the available IT. Thus, their adequate education is necessary. The subject of this paper is the analysis of IT competencies in the hospitality-related study programs in the Republic of Serbia. The aim is to determine the presence of IT courses (compulsory/elective) in hospitality study programs implemented at institutions of higher education in the Republic of Serbia. The study programs were analyzed according to the type and level of study and ownership type of the institutions that implement them. Study programs accredited during or after 2017, whose name directly refers to the hospitality industry, were included in the analysis.

КЉУЧНЕ РЕЧИ / KEYWORDS: 

education; HEIs; curriculum; hospitality studies; competencies

ПРОЈЕКАТ/ ACKNOWLEDGEMENTS:

This study was supported by the Ministry of Science, Technological Development and Innovation of the Republic of Serbia, and these results are parts of the Grant No. 451-03-66/ 2024-03/200132 with University of Kragujevac – Faculty of Technical Sciences Čačak.

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