PROCENA KVALITETA RADA LABORATORIJE KORIŠĆENJEM INDIKATORA KVALITETA PREANALITIČKE FAZE: RETROSPEKTIVA I PERSPEKTIVE

JUSK ICQ 2024,  (str. 129-144)

АУТОР(И) / AUTHOR(S): Bojana Pavlović, Zorica Šumarac, Snežana Jovičić, Svetlana Ignjatović, Neda Milinković

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DOI: 10.46793/JUSK-ICQXX.129P

САЖЕТАК / ABSTRACT:

Poznato je da najviše grešaka u medicinsko biohemijskoj laboratoriji pripada preanalitičkoj fazi rada. U cilju konstantne brige za sigurnost pacijenata i smanjenje laboratorijskih grešaka, neophodna je kontrola kvaliteta preanalitičkog procesa rada laboratorije. Ona se može sprovesti različitim procedurama, ali je najznačajniji način praćenjem indikatora kvaliteta. Cilj ovog rada je da se prikažu odabrani indikatori kvaliteta preanalitičke faze iz projekta Međunarodne federacije za kliničku kemiju i laboratorijsku medicinu „Model indikatora kvaliteta“ kojim se opisuje kvalitet i mogućnosti procesa preanalitičke faze u medicinskoj laboratoriji. Radom je obuhvaćen period od aprila 2014. godine do decembra 2015. godine. Ispitivanje je izvršeno u Službi za polikliničku laboratorijsku dijagnostiku Centra za medicinsku biohemiju Kliničkog centra Srbije. Rezultati su prikazani kroz šest sigma sistem vrednovanja kvaliteta. Analizom dobijenih rezultata praćenih indikatora kvaliteta omogućena je procena kritičnih postupaka i njihovo unapređenje, preveniranje grešaka i primena korektivnih mera sve u cilju ukupnog poboljšanja performansi medicinske laboratorije.

КЉУЧНЕ РЕЧИ / KEYWORDS:

preanalitička faza, indikatori kvaliteta, medicinsko-biohemijska laboratorija

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