EMPLOYEES’ PERSPECTIVES ON DIMENSIONS OF AGILE WAY OF WORKING: EMPIRICAL EVIDENCE FROM THE ICT SECTOR

Eighth International Scientific Conference Contemporary Issues in Economics, Business and Management [EBM 2024], [pp. 59-69]

AUTHOR(S) / АУТОР(И): Milica Dukanac , Dejana Zlatanović , Тjaša Štrukelj

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DOI: 10.46793/EBM24.059D

ABSTRACT / САЖЕТАК:

The key dimensions of agile teams include self-organization, face-to-face communication, quick product turnaround, reflexivity, and a focus on simplicity in work. The study aims to examine the favorability and differences in employees’ perspectives toward the individual dimensions of the agile way of working.  descriptive statistical analysis and ANOVA tests were applied. The results reveal a positive attitude toward reflexivity among ICT employees and a less favorable view of face-to-face communication. A statistically significant difference in self-management, based on income level, was found, with further analysis indicating that the difference in compatibility occurs between employees in lower and higher income groups. The study’s limitations include its focus on employee attitudes in Serbia’s ICT sector, which restricts applicability to other industries, suggesting that future research should incorporate additional variables for a more comprehensive analysis. The practical implications suggest that IT managers should foster a reflexive work culture, encourage face-to-face communication, and offer more autonomy to higher-income employees. To the authors’ knowledge, there is a lack of research focusing on the individual dimensions of agility, contributing to the originality of the research.

KEYWORDS / КЉУЧНЕ РЕЧИ:

Agile way of working, Reflexivity, Self-management, Face-to-face communication, ICT sector

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